Privacy Policy

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Privacy Policy

Effective Date: [04/07/2025

Cheshire Homes (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website www.Cheshirehomes.uk in accordance with UK GDPR and relevant data protection laws.

1. Who We Are

Cheshire Homes is a UK-based online estate agency offering house and property sales and buying throughout Chester and Cheshire

Our contact details:

Cheshire Homes

Email: Cheshirehomeproperty@gmail.com

2. Information We Collect

We may collect and process the following types of personal data:

• Identity Data: name, title, date of birth.
• Contact Data: email address, telephone number, address.
• Property Details: property ownership, valuation information, property preferences.
• Technical Data: IP address, browser type, operating system, usage data through cookies.
• Marketing & Communications Data: preferences for receiving marketing.

3. How We Collect Your Data

We collect your data when:

• You submit an enquiry or request a property valuation.
• You register for an account on our website.
• You subscribe to newsletters or marketing communications.
• You communicate with us via email, phone or contact forms.
• You interact with our website via cookies and analytics tools.

4. How We Use Your Data

We use your data to:

• Respond to your property enquiries and requests.
• Provide our estate agency services, such as arranging viewings or valuations.
• Create and manage your account.
• Send marketing communications (with your consent).
• Improve our website and services through analytics.
• Comply with legal and regulatory obligations.

5. Legal Basis for Processing

We process your data under the following lawful bases:

• Consent – where you have given us permission.
• Contract – to perform a contract or take steps before entering into one.
• Legal obligation – where processing is necessary to comply with the law.
• Legitimate interests – for running our business and improving services, provided your rights don’t override ours.

6. Data Sharing

We may share your data with:

• Professional service providers (e.g. IT support, marketing platforms).
• Legal or regulatory bodies when required.
• Third-party platforms used to deliver our services (e.g. CRM or property portals).
• Mortgage advisors or solicitors (only with your consent).

We do not sell your data to third parties.

7. International Transfers

If we transfer your data outside the UK, we ensure appropriate safeguards are in place in line with UK data protection laws (e.g. Standard Contractual Clauses).

8. Data Retention

We only keep your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Typically:

• Enquiry data: up to 2 years.
• Transaction data: up to 7 years (for legal compliance).
• Marketing preferences: until you unsubscribe.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing.
• Withdraw consent at any time.
• Lodge a complaint with the Information Commissioner’s Office (ICO).

To exercise your rights, contact us at: [Insert contact email].

10. Cookies

Our website uses cookies to improve user experience and analyse traffic. You can control cookies through your browser settings. For more details, see our [Cookie Policy].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page and, where appropriate, notified by email.

Contact Us

If you have questions or concerns about this policy or your data, contact:

Cheshire Homes

Cheshirehomeproperty@gmail.com